How to send a "print to file" to the Print Logger support team.

A "Print to file" allow the developers to inspect the raw printer data sent to the printers as produced your particular driver and network environment.

Method 1:

If the problem relates to a page count issue:

1. Opena problem document in an application
2. Select Print. The print dialogue box will open.
3. Select the Print To File option.
4. Press Print, and Save the file to the your hard drive: C:\test-3-pages.prn(please record the number of real pages in the file name)
5. Repeat 1 to 4 with the same another document of different page count.
6. Emailus both files for analysis, including details on the model and make of printer to:

http://helpdesk.hs-lab.com/

If the problem relates to a copy count problem:

1. Opena problem document in an application
2. Select Print. The print dialogue box will open.
3. Select the Print To File option.
4. Press Print, and Save the file to the your hard drive: C:\test-2-pages-5-copies.prn
5. Repeat 1 to 4 with the same document but changed the "number of copies" setting.
6. Emailus both files for analysis, including details on the model and make of printer to:

http://helpdesk.hs-lab.com/

If the problem relates to color detection or another attribute detection problem:

1. Opena problem document in an application (e.g. MS Word or a web page)
2. Select Print. The print dialogue box will open.
3. Select the "Print To File" option
4. Press Print, and Save the file to the your hard drive: C:\test-4-pages-color.prn or C:\test-4-pages-monochrome.prn
5. Repeat 1 to 4 with the same document but changed the attribute that is failing detection.
6. Emailus both files for analysis, including details on the model and make of printer to:

http://helpdesk.hs-lab.com/

Method 2:

If the application does not support "Print to file", the following alternate method (for Windows servers) can be used:

1. Pause the queue so printing will stay held in the queue.
2. Print a document that demonstrates the problem (normally using a workstation).
3. On the server, navigate to C:\Windows\System32\Spool\PRINTERS\
4. Take a copy of the SPL and SHD files, creation date matches the time of the print.
5. Rename the files to a descriptive name like "test-2-pages-color.spl".
6. Zip the files and email both files to:

http://helpdesk.hs-lab.com/